How to verify an account
To verify your account, you need to perform the following steps:
1. Complete the profile in your personal account.
2. Take a high-quality color photo or scans of the passport (from 1 to 7 pages with information or markings) so that all corners of the document are visible, and upload it to the "Documents" section in your personal account. If you are over 45 years old, then a photo and 3 passport pages as well.
3. Take a high-quality color photo of both sides of the payment card and upload it to the "Documents" section in your personal account. In the photo, you need to hide all the numbers of the card number, except for the first six and the last four.
IMPORTANT!
→ The card must be signed in the appropriate field on the reverse side;
→ If the card is anonymous (without the name and surname of the owner), then you must provide a bank statement certified by a seal in PDF format, on which your surname, first name, patronymic, card number will be visible
the first 6 and the last 4 digits (the others must be closed as in point 3).
4. You need to attach a payment card to the account, making a deposit from it. The minimum deposit amount is 100 hryvnias.
REQUIREMENTS FOR DOCUMENTS:
→ Image format: JPEG, PNG, BMP;
→ Image quality: minimum 320 dpi;
→ Passport data;
→ Documents must be neat;
→ Documents must be in original colors. Black and white copies or copies with distorted colors will not be accepted;
→ Photo, personal data, signatures and other data must be clearly visible; documents are not accepted when double interpretation of data is possible;
→ All corners, seals, signatures and holograms must be visible;
→ Rotation, cropping, compression, resizing of the image and other changes using any technical means are not allowed.
→ Digital or analog photomontage is not allowed, including the use of an image rephotographed from another digital or analog medium
→ If the document has an expiration date, it must not be expired;
How to make a deposit
To top up the game account using the payment system, you must do the following:
1. Go to the "DEPOSIT" section
2. Select the "My Wallet" section and open the "Deposit" tab
3. Choose a payment method, enter the top-up amount in hryvnia equivalent and click "Send".
In the window that opens, you need to enter your card data, namely:
— payment card number;
— validity period of the card;
— CVV2/CVC2 code.
4. After that, click "Continue". The money will be credited to your account within a few seconds.
If you have additional questions, contact us in the "Support" section.
How to get paid
The following steps must be taken to make a payment:
1. Successfully verify the account
2. Go to the "DEPOSIT" section
3. Select the "My wallet" section and open the "Withdrawal method" tab
4. Enter your card details, specify the amount in hryvnia equivalent and click the "Send" button
IMPORTANT INFORMATION!
Funds can be withdrawn only to a bank card that you have successfully verified.
In case of an error, leave a request in the form of the "Support" section or contact us using the contacts indicated in this section. When applying, indicate your ID number to increase the speed of processing your request.
The first payment request is satisfied and the payment is made within 72 hours from the moment of making the request.