RULES AND CONDITIONS
2. Account management rules
2.1.1 A person cannot participate in the game for money if he/she is not the holder of the account. To create a game account, a person must apply for registration and personally go through it. The following information must be provided: а. date of birth and document confirming that the player has reached eighteen (18) years of age or the age of majority as defined in the jurisdiction of his place of residence (documents to be presented include: ID copy, passport or driver's license); b. player’s name and surname c. player's full residential address; d. player's valid email address; e. username and password
2.1.2 A person applying to become an account holder warrants that he/she is at least eighteen (18) years of age. Minors cannot register as a player and cannot become the holder of a Grompoker account. Grompoker reserves the right to request additional proof of age and perform additional checks to confirm the information provided. A Grompoker account may be suspended until satisfactory proof of age is provided.
2.1.3 A person applying for the status of the account holder is also obliged to: a. be an individual (a legal entity will not be accepted as an account holder); b. not be a resident of Afghanistan, Australia, Denmark, Estonia, Ethiopia, France and other French territories, Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, North Korea, Pakistan, Philippines, Spain, Syria, Turkey, USA and other American territories, or Yemen (note that there are certain country exceptions in the Casino - Games - Live Casino sections, Poker and Bingo); Grompoker reserves the right to block access to Grompoker.com and pay winnings to players from these countries. c. not be a professional player in any sport, competition or league where Grompoker offers bets; d. have no legal limitations; e. not act on behalf of another person; f. not be a qualified problematic player and/or not be included (willingly or unwillingly) in any register or database of excluded players; g. not to deposit money received from criminal and/or other illegal activities; h. not to deposit money through a card, which the account holder is not authorized to use and/or use the card in a jurisdiction in which it is prohibited to place gambling bets; i. not carry out criminal activities where Grompoker account is directly or indirectly involved; k. not use the services if it is illegal in his/her country of residence or is otherwise restricted to open a game account, purchase or use services from Grompoker and/or participate in other games. The account holder is responsible for ensuring that his use of the Grompoker website and services is legal; l. not consider the website or services to be offensive, objectionable, unfair or obscene; m. update your Grompoker account information from time to time: name and surname, country of residence, valid email address and phone number.
2.1.4 A person applying for a Grompoker account confirms and accepts: а. all definitions and provisions specified in the Grompoker rules; b. Grompoker rules, currently published on the website, as well as any possible future changes to the Grompoker rules; d. that the contract is governed by: (i) the Grompoker rules as published in English; (ii) any regulations or other decisions taken from time to time by the governing bodies; and (iii) the governing law of the place of the contract.
2.2. The organizer has the right to cancel any bonus, jackpot and/or prize payment if it believes that a player has received them by using the system in a dishonest way. In this case, the organizer freezes the special game account of the player, and in case of availability of funds on the game account of the player, the organizer retreives them by the same payment method with which the player deposited funds into his account.
2.3.1. If the organizer has enough reason to suspect the players of organizing game-fixing, the organizer has the right to suspend the payment of prizes and return the entry fees to players’ special accounts. The basis for doubts can be the size, number and type of entry fees, made by one or all of the possible methods.
You agree not to engage in fraud, collusion, cooperation with other players or any other illegal activity that concerns you personally or third parties. Https://www.grompoker.com hereby reserves the right to invalidate or close your account or invalidate your participation in the game if such behavior is revealed.
4. Betting rules
4.1. The bookmaking company accepts bets on the outcomes of sports and other events with a unknown result, including the acceptance of bets using telecommunication networks.
4.2. The client confirms his consent with the current version of the rules and obligation to act in accordance with these rules downloading the client application each time, regardless of the media resource used (via the Internet or mobile services), opening an account and using an existing account, placing a bet or participating in any games, accepting any prize.
4.3 Grompoker has the right, without prior personal written notice, to make any changes and additions to the rules, regulations and payment procedure set out here. Betting participants are notified of this through appropriate announcements. In this case, the conditions of previously placed bets remain unchanged, and bets accepted from the date indicated in the announcement are subject to the changed rules.
4.4. Grompoker reserves the right to refuse a client to open an account.
5. Website use policy
5.1. Grompoker is not liable for any damage or loss claimed as incurred as a result of using this website or as arising from its content. This provision equally applies to the use or misuse of the content of the website by any person, inability to connect to or use the website, delays in its operation or data transmission, communication failures, any errors, typos or omissions in the content of the website.
5.2. Downloading photo and video materials from the company's website or its subsidiaries is allowed for private use only. Publication, transmission or reproduction of this data for any other purpose is strictly prohibited.
5.3. Grompoker actively monitors the traffic of its website and reserves the right to block access if it detects automated and robotic betting.
Single bet — a bet on a single event. Accumulator bet — a bet on several outcomes of different events at the same time. Thus, when you place a bet on the outcome of two or more events (for example, on two different football matches), you can combine them into an acca bet. To win the acca bet, it is necessary that none of the outcomes that are included in the bet are a loss. Losing one of the outcomes of the acca bet means a loss for the entire bet. The winning of the acca bet is equal to the multiplication of the bet amount by the winning odds of the outcomes included in the acca bet (if one of the bets included in the acca is void, then the odds for it equal one). System bet — a set of acca bets from a certain set of events. Each combination in the system is calculated as a separate accumulator. To win a system bet, it is enough that the specified number of predictions from the total number is correct (determined by the name, that is, for example, in the “3 out of 4” system, three out of four predictions must be correct, for “5 out of 7” you need to correctly predict the outcome of five events out of seven options, etc.). But it should be noted that due to the fact that only a part of the total betting amount is placed on each of the acca bets included in the system bet (in proportion to the number of options), the winnings under such a system bet will be less than the possible total winnings under acca bets. In addition, in some cases, when not all outcomes are predicted correctly, the winning amount may be less than the betting amount. But unlike the accumulator bet, a part of the amount will be compensated due to the correctly predicted outcomes. Chain bet - a set of single bets, consisting of events independent of each other. The betting sum for each single bet is equal to the betting sum for the first single bet in the chain. The player is offered to independently determine the order of the bets included in the chain bet and deposit the sum of only the first single bet from the entire chain. This introduces the concept of chain account. [--3] After each single bet included in the chain is played, the sum on this account is calculated. Initially, it is equal to the sum of the first bet. If there is less than the first single bet on the "chain account", the single bet in the next event is calculated based on the account balance. The procedure for calculating the chain bet depends on the order of the bets in the given ticket, and not on the time. The total sum received after the calculation of the last single bet in the chain bet is payable to the player. If the sum on the chain account reaches zero, the chain is broken and the bet is considered lost. Handicap - advantage or disadvantage of a participant in the competition, expressed in goals/points/sets, etc., which is provided by the bookmaker to a competitor in respective bets. The result of the event taking into account the handicap is determined as follows: the handicap given to the competitor is added to the corresponding result shown by the competitor in the competition. If the result obtained this way is in favor of the selected competitor, it is considered the winner and the bets on his victory, taking into account the handicap, win. Payments are made with the winning odds specified in the bet description. If the result is in favor of the opponent, the bets are lost. If the result obtained taking into account the handicap is a draw, then the winning odds for such a result will be equal to one (cancelled bet).
For example: Team 1 Team 2 Handicap 1 Odds 1 Handicap 2 Odds. 2 Inter Cagliari -1,5 2,25 +1,5 1,9 1) Let's say you want to bet on Cagliari to win with the handicap. The handicap for bets on Cagliari (handicap 2) is equal to a handicap of +1.5. To win on a bet with a handicap of +1.5, it is necessary that Cagliari do not lose with a difference of more than one goal, as the +1.5 handicap will be added to Cagliari's goals. Let's analyze all the options. * а) Cagliari win, or the teams drew, or Cagliari lose by one goal. For example, the match score is 2:1. Taking into account the handicap (+1.5), the result is 2:2.5 in favor of Cagliari (Inter's handicap is not taken into account when determining the result for bets on Cagliari). Bets win. * b) Cagliari lose by more than one goal difference. For example, the match score is 2:0. Taking into account the handicap (+1.5), the result is 2:1.5 in favor of Inter. In this case, the bets on Cagliari to win considering the handicap (+1.5) lose. 2) Similarly, when betting on Inter to win, given the -1.5handicap, the following options are possible: * a) Inter win by two or more goals, for example 3:0. Taking into account the handicap (-1.5), the result is 1.5:0 in favor of Inter. Bets win. * b) Inter win by one goal, the teams draw or Cagliari win. For example, the match score is 2:1. Taking into account the -1.5 handicap, the result on the bets on Inter on the handicap (-1.5) gives a result 0.5:1 in favor of Cagliari. In this case, bets on Inter with a handicap of -1.5 lose. A bet on a double handicap (Asian handicap) is offered. A bet on win or total, taking into account the handicap, is a multiple of 0.25 (but not a multiple of 0.5). Such a bet is calculated as two half bets, with the same odds and with the nearest ordinary values of simple handicaps and simple totals, divisible by 0.5. In the event that the Asian Handicap bet is included in the accumulator bet and in the system bet, it is calculated by the odds that would be valid for a single bet. If two simple bets are won, the bet odd K is taken into account in the calculations. If one simple bet wins, and the other is cancelled, then the odd (K+1)/2 is applied in the calculation. If one simple bet does not win, and the other is cancelled, then when calculating acca bets, the odds of 0.5 are taken. If both simple bets are lost, then the entire bet is considered lost.
Event Competitor Double Bet on Handicap (Asian Handicap) Odds Real Madrid -0.25 (0, -0.5) 2.0 Barcelona +0.25 (0, +0.5) 1.8
If a 200 EUR bet is placed on Real Madrid and Real Madrid win, both simple half-bets win and the winnings are equal to 100 * 2.0 + 100 * 2.0 = 400 EUR. The match ends in a draw - one simple half bet loses, and the other wins with odds 1, that is, the win is 100 * 0.0 + 100 * 1.0 = 100 euros, Real lose - two simple half-bets lose and the win is 100 * 0.0 + 100 * 0.0 = 0 euros. In the event that a 200 EUR bet is placed on Barcelona and Barcelona win, both simple half-bets win and the winnings are equal to 100 * 1.8 + 100 * 1.8 = 360 EUR. The match ends in a draw - one simple half-bet loses, and the other wins with odds 1, so the win is 100 * 1.8 + 100 * 1.0 = 280 EUR, Barcelona lose - two simple half-bets lose, the win is 100 * 0.0 + 100 * 0.0 = EUR. Total — a number of goals, points or games (scored or played) by the participants or the participant in the events. For example: Suppose that the total of a football match (the number of goals scored) equals 4 and it is proposed to bet on the total for two outcomes: over or under than this total. If less than four goals are scored in the match (0:0, 1:0, 0:1, 1:1, etc.), bets under 4 win, bets over lose. If more than four goals are scored in the match (4:1, 4:2, 3:2, etc), bets under 4 lose, bets over 4 win. If exactly four goals are scored in the match (3:1, 4:0, 2:2, 1:3, 0:4), all bets over 4 and under 4 will be void.
7. Betting policy
7.1. The values of the parameters (including handicaps, totals) and odds for events indicated in the money line of the current day may change after any bet, but the conditions of previously placed bets remain unchanged, except in cases of technical and obvious errors in the money line.
7.2. Only the amount confirmed and registered by the company is accepted as the size of the bet.
7.3. The client is the only person who is responsible for the bets. Once a bet has been placed and confirmed, it cannot be changed or canceled by the client. Grompoker does not provide any guarantees regarding "lost" or "double" bets placed by customers. Please check all your bets carefully.
7.4. Loss of the password cannot be a reason for canceling bets or canceling a request for payment of winnings.
7.5. A bet is considered accepted as soon as it is confirmed by the company. All accepted bets are displayed in the "Betting History" menu. In some cases, there may be a delay in the appearance of a bet in the " Betting History ". In case of possible disputes, the correct time is considered to be the time when the bet was registered in the company's system. If the client has not received a message about the acceptance of the bet, the bet is still considered accepted if it is displayed in the "Betting History".
7.6. Communication failures or other technical issues in the client's communications are not a reason for canceling the bet if the bet is registered on the server.
8. Displaying data
8.1. The company is not responsible for the accuracy, completeness and timeliness of the information services offered, including data on live events and mailing services.
8.2. Grompoker makes every effort to ensure that event information (such as scores, playing times, duration and team / player statistics) is correct. However, this information is displayed for informational purposes only. Grompoker does not bear any responsibility if this data is erroneous or untimely.
8.3. Grompoker is not responsible and does not accept any claims regarding the correct translation of team names and players' names from foreign languages.
8.4. If in the specified tournament/match there are participants with the same surnames and when accepting bets on one of them, the athlete's name or other sign that uniquely identifies him is not indicated, all bets on positions with the participation of this player are subject to refund.
8.5. If in the title of the match or in the title of the position, one or more participants are indicated in the money line incorrectly (with the exception of translation errors, that is, if another team/player of the declared tournament is indicated instead of the required one), all bets on such an event are cancelled and a refund is made. Only Grompoker has the right to determine belonging of events to this category.
8.6. In cases where the money line does not include specific details of teams and/or competitions, such as specific age group (for example, under 18/ under 21 / youth squads), gender (women) or team status (reserves), which leads to mentioning the other team and/or competition in the money line instead of the declared one, all bets on such a match are refundable. In other cases, if an incomplete name or possible grammatical errors are indicated in the money line, all bets remain valid. If the gender is not indicated in the money line, it is considered that the team is male, in the case of a match with the participation of female teams, it is mandatory to mention this detail in the money line - otherwise, bets on this match are subject to refund.
8.7. The date and time indicated in the money line are the date and time of the termination of accepting bets on the event (except for live events) and do not necessarily coincide with the date and time of the actual start of the event. The start time of the event when calculating bets is the actual time, which is determined on the basis of the official documents of the organization that hosts this competition, as well as the data of Grompoker.
8.8. If the money line does not indicate the location of the match, the host of the field is indicated first in the list of events, except for the American sports. All information provided in the “header” related to a particular sport is of an auxiliary nature. Possible errors in this information are not grounds for refunds.
8.9. Acceptance of live bets is subject to a delay, the amount of which may vary depending on the sport, market and other features and is set exclusively by Grompoker for security reasons and protection from late bets from clients.
8.10. For the convenience of clients and taking into account the specifics of live events, in which the odds change very often, the client can choose one of the options: “Accept any changes in the odds”, “Accept only higher odds” or “Do not accept bets when the odds are changed”, which determine, respectively, whether the bet will be accepted if the odds have changed, in case of any changes, only if the changed odds exceed the initial expected odds of the client's bet, or the system will not accept bets in case of any changes.
8.11. Incorrectly indicated date of the match is not a basis for canceling the bet.
8.12. If the match started from the moment at which it was interrupted earlier and this was not stipulated in the money line, then the bets are subject to refund.
9. Related events and outcomes
9.1. It is forbidden to include different events in accumulator bets and system bets that relate to the same match and are interconnected. If such events were included in the acca or system bets, then this bet is subject to refund, even if the computer program for accepting bets did not block it when accepting. Grompoker reserves the exclusive right to determine whether the events are interconnected.
9.2. When betting on a team to advance or not advance from a group in acca and system bets, it is allowed to place bets only on one team from this group. If the acca or system bet included the advancement / non-advancement of teams from one group, then these bets are subject to refund, even if the computer program for accepting bets did not block them when accepting. Grompoker reserves the exclusive right to determine whether to accept bets on advancement / non-advancement from the group in acca and system bets or in single bets.
10. Obvious and technical errors
10.1. The company does not accept any responsibility for input, transfer or bet calculation errors. In particular, Grompoker reserves the right to correct obvious errors that occurred when entering information on the odds of bets and/or when calculating betting amounts (for example, errors in the odds, incorrectly indicated teams, incorrectly indicated events), or declare the corresponding bets invalid even after completion of the event. If obvious errors are corrected, the bet will be refunded. The most common types of technical errors are as follows:
10.1.1. Odds input errors - if the odds (or the handicap/total parameter, etc.) are displayed without a separator (dot/comma) or with some additional number. Example: instead of odds 1.8, 18 is displayed, instead of odds 2, 23 is displayed, instead of odds 3, 30 is displayed, etc.
10.1.2. "Mirror" errors - when the odds on the players are displayed in diametrically opposite order. In this case, the favorite of the match (including the current favorite of the live event) is displayed with odds exceeding the odds of the underdog of this event. Example: Basketball. Barcelona - Unicaja. Match winner. Instead of 1,2 and 4, 4 and 1,2 are displayed.
10.1.3. Recording errors - if all the odds are correct, but the teams are written in the wrong order (usually relevant for events taking place on a neutral ground). That is, for the previous example: the entry is “Basketball. Unicaja - Barcelona. Match winner. 1,2 and 4” instead of “Basketball. Barcelona - Unicaja. Match winner. 1,2 and 4.” Clear indicators of obvious mistakes are: a very high difference in the odds of Grompoker and other bookmaker companies, odds that are almost impossible to give in the current situation of the match. The right to determine whether an obvious or technical error was made belongs exclusively to Grompoker in this case.
10.2. Grompoker reserves the right to cancel bets made at deliberately incorrect odds. The customer will be informed immediately about the changes in the balance.
10.3. The company reserves the right to cancel bets even after the end of the event if these bets are won by the user due to a technical failure or an obvious error.
10.4. If, for technical reasons, the customer’s bets were not backed by the required amount of funds in the account, such bets are considered void.
10.5. In case of an erroneous transfer of funds to the customer’s account, the latter is obliged to immediately notify Grompoker of the mistake. If, due to an error, the client has a negative balance, the bookmaker has the right to cancel the uncalculated bets, despite the fact that they were made before the error occurred.
10.6. The company reserves the right to hold the user liable for any damage caused to it if the user deliberately took advantage of a technical or administrative error when making a deposit and/or receiving money to the account.
11. Credit betting
11.1 Grompoker does not accept any bets and does not provide services to clients on credit, all bets must be confirmed by the funds available on the client's account.
12. Legal aspects
12.1. Grompoker explicitly states that placing bets and organizing bets, as well as participating in sports betting, multiplayer poker, casino games and lottery games, may be restricted by law or even prohibited in some countries. Such restrictions or prohibitions may be imposed even if the company has obtained the necessary permits (a license to conduct betting or organize gambling) to place bets and organize bets. Therefore, the client should take into account that if placing bets or participating in sports betting, playing multiplayer poker and games such as lottery, is prohibited or allowed only under certain conditions that are not met in these Rules, liability for any damage arising from this lies solely with the client. The client should also note that the company is not obligated to provide clients with information, instructions and warnings to a broader extent than in this paragraph. In particular, the company is not liable for damage incurred by the customer in connection with the violation of the relevant legal prohibitions in force in his/her country.
12.2. You must register on one of the websites belonging to the Grompoker group of companies, according to your country of residence. By placing a bet or participating in the games, the client confirms that he has reached the minimum age of majority limited by the law of his country, and also confirms his legal capacity to enter into an agreement with the company. If these requirements are not met, the client's account will be closed and the necessary measures will be taken.
12.3. The client agrees that his personal information provided to the company during betting, multiplayer poker games, casino games and lottery-type games, as well as in any other game, is stored and used through automatic means.
12.4. If you have registered more than once on the websites that belong to the Grompoker group of companies or you have more than one account, in this case the company has the right, at its discretion, to block all accounts and leave only one corresponding to your country of residence. By registering, the client confirms the exclusive intellectual property of the company to these Rules as well as to the system regulated by them.
12.5. The company reserves the right to inform customers about special promotions and new products by phone and email.
12.6. The relationship between customers and the company is subject to and governed by the Curacao law, with the exception of the relevant legal provisions of private international law. The place of fulfillment of all obligations for bets and games, as well as for the corresponding rates, is Curacao. All disputes arising from or in connection with the bets made by customers are resolved, if this does not contradict the law, by a court in Curacao with the appropriate territorial and subject jurisdiction.
12.7. The company explicitly declares that it does not provide users with any advice on taxation and /or legal matters.
12.8. No betting disputes can lead to litigation, lawsuits, or betting license or authorization claims if the company complies with the arbitration rules.
12.9. In the event of any claims and disputes on the part of clients and their representatives, the company's obligations are limited to the size of the client's bet or his possible winnings.
12.10. In the event of any disputes or claims, Grompoker database has priority over any other data.
12.11. If there is a conflict between the English version of these rules and the translation into another language, the English text is considered correct.
12.12. Controversial issues, claims based on the results of the event are accepted for consideration by the bookmaker within five days after the end of the sporting event.
12.13. Grompoker does not hold client funds in separate or secured bank accounts. It is important for the client to understand that Grompoker deposits are not in banks and no interest is accrued on them.
13. Betting limits
13.1. The bookmaking company has the right not to accept bets from citizens without giving reasons and reserves the right to close or temporarily block the accounts of individual clients without prior notice.
13.2. The minimum and maximum bets for all sporting events are determined by the bookmaker and are subject to change without prior written notice. In addition, Grompoker reserves the right to impose special restrictions on the accounts of individual clients.
13.3. Grompoker does not recommend two or more participants to place bets from the same IP address (from one computer or from the same local network) in order to avoid suspicions of collusion (fraud). In such cases, it is necessary to agree on the possibility of playing with Grompoker with an explanation of the reasons. Grompoker has the right to block the account of such a client and ask him to send identity documents.
13.4. Bet winnings are paid only within the limits set by the maximum company limits. If the client has placed a bet, the winnings for which exceed the maximum allowed, the company should not pay an amount that exceeds the maximum winnings limit.
13.5. Sports statistics results are published on the official website www.Grompoker.com within three days after the end of the sporting event.
14. Late betting
14.1. Bets placed after the start of the event, except for live bets, are in all cases void and subject to refund, and in accumulator and systems bets are calculated with odds 1. Any bet (including live) placed on the event the result of which is already known at the time of the bet is considered void; it will be refunded.
14.2. If the client wishes to dispute the start time of the event, he must provide an official document (or a link to the website of the regulating authorities of this event), which confirms the actual start time of the match on which this bet was made.
14.3. In the event of a dispute regarding the start time of an event, if the official regulatory bodies of the respective tournament/event do not provide such information or do not have it, Grompoker's information about the start time of this event is considered the only correct one when calculating bets.
15. Canceled bets
15.1. If a refund is announced for a bet, such a bet is considered to be won with odds 1. In the case of single bets, this means that the client will receive back the amount of money placed on this bet. In the case of an accumulator bet or a system bet, the total odds will be changed accordingly (in the event where the refund occurred, the odds will take the value 1, the odds for other events will remain unchanged, the final odds will be calculated according to a similar scheme; only the outcome odds for the event, according to which the return was given (one of the multipliers of the final odds of the acca or system bet), will take the value 1). Example: Acca Position Outcome Odds Finland — Moldova Home team win 1,55 Malta — Croatia Croatia to win with (-2) handicap 1,7 Bulgaria — England Away team to win 1,5 Total odds of the acca = 1,55 * 1,7 * 1,5 = 3,95. If Finland and England win the matches above, and Croatia win by two goals, this acca bet will win, but when calculating the total odds, instead of 1.7, the odds will be 1, and the final odds of this accumulator will be 1.55 * 1 * 1.5 = 2.325.
15.2. If, as a result of the match, the total number of goals scored is equal to the total of the bet and there was no option “Exactly specified number of goals” among the proposed outcomes of this total, a refund occurs. Similarly, for individual totals, player totals, card totals / corners / penalties, fouls and other parameters, if the final value of the match and the proposed total parameter are equal, a return occurs.
16. Neutral ground
16.1. If the match is transferred to a neutral ground (NG), the bets are kept, and if transferred to the opponent's field, they must be cancelled. In the event of a game between teams from one city and any transfer of the game to another ground, the bets are considered valid and are non-refundable. In international matches, the cancellation of bets occurs only when the match is transferred to the ground of the opponent's state.
17. Interrupted events
17.1. An event is considered interrupted if the required amount of playing time, stipulated by the company's regulations, has not been played, even if the result at which the event was interrupted is later confirmed as final.
17.1.1. Matches are considered complete if they are interrupted (and not finished) after the specified period: football - 90 minutes; futsal (duration 2X20 minutes) - 35 minutes; futsal (duration 2X25 minutes) - 45 minutes; basketball games with a duration of 48 minutes (NBA, FBA, CBA) - 43 minutes; basketball games with a duration of 40 minutes - 35 minutes; hockey NHL (National Hockey League) - 55 minutes; bandy - 60 minutes; euro hockey - 50 minutes; American football - 55 minutes; baseball - 5 innings; handball - 50 minutes.
17.2. For interrupted events, recognized as cancelled, unless otherwise specified in the rules for the sports, all bets are refunded, except for the bets, the result of which is uniquely determined by the time the event is stopped. For interrupted events, bets on the comparative performance of halves (periods, etc.) are subject to unconditional refund.
18. Postponing start time of events
18.1. If the start time of an event has been changed and otherwise is not stipulated in the rules for the sports, all bets on this event are refundable.
18.2. In case of postponing the match for the next days or changing the ground when playing for the advancement to the next round, the bets are considered valid. If the advancement of the team to the next round is canceled for any reason later, then the cancellation is not taken into account and the payment is made based on the results of the matches played. If the second match does not take place or is interrupted, then all bets on it including the advancement are refunded. Advancement payments are made only on bets placed prior to the first match. If none of the matches take place, then bets are refundable.
19. Calculation of bets
19.1. Grompoker announces the results as valid based on official protocols and alternative sources of information (including video recordings of the event) after the end of the event. Bets are calculated based on the results published on the www.grompoker.com website in the “Results” section. In case of discrepancy between the results in various sources of information, as well as their obvious errors, the final decision on determining the results for calculating bets is made by Grompoker.
19.2. All customer inquiries regarding the correctness of the results of Grompoker website should be based only on the official sources of information (websites of regulatory bodies for the indicated championships). Information from other sources cannot be the basis for revising/recalculating bets.
19.3. Valid (actual) are the results announced on the basis of official protocols and other official sources of information immediately after the end of the event. The organizer uses the following official sources: www.uefa.com — Champions League, Europa League, European Championship and qualifying matches (football); www.fifa.com — Confederations Cup, World Cup and qualifying matches (football); www.beto.gr — football, Greece; www.bundesliga.at — football, Austria; www.turkish-soccer.com — football, Turkey; www.rfpl.org — football, Russia; www.premierleague.com — football, England; www.sportinglife.com — football, England; www.gazzetta.it — football, Italy; www.bundesliga.de — football, Germany; www.marca.com — football, Spain; www.lfp.es — football, Spain; www.lfp.fr — football, France; www.mlsnet.com — football, USA; www.goalzz.com — football; www.nfl.com — American football;
www.basket.ru - basketball, Russia; www.nba.com - basketball, NBA; www.euroleague.com - basketball, Euroleague; www.ulebcup.com - basketball, ULEB; www.nhl.com - ice hockey, NHL; www.fhr.ru - ice hockey, Russia; www.rusbandy.ru - bandy, Russia; www.atptennis.com - tennis, ATP; www.wtatour.com - tennis, WTA; www.mlb.com - baseball; www.eurohandball.com - handball; www.fide.com - chess; www.volley.ru - volleyball, Russia. The organizer, if necessary, can use other official sources. In exceptional cases, the organizer reserves the right to use video viewing to establish the true result.
19.4. For live bets, the results from which bets are settled, are the results known immediately after the end of the event/competition. All subsequent changes (for example, changes in the results by the decision of the jury members after the game) are not taken into account. The company itself calculates live bets based on its own statistics on the actual course of the game. Unless otherwise stated, all live bets on non-competing athletes will be void.
19.5. If company statistics (based on TV coverage) differ from official statistics, bets are calculated according to company statistics.
19.6. If more than one participant or team is declared the winner of the competition, the odds for the winner of the competition are divided by the number of winners (the odds cannot be less than 1).
19.7. All operations on game accounts are made in the currency chosen by the client during registration.
19.8. All bets for which the outcome is already known (particularly, bets on who will score the next goal or win a certain segment of the match) are considered valid and are calculated even if the tournament or event was interrupted.
19.9. If a match is not ended and is considered invalid, then all bets on it are subject to refund (except for the cases specified in clause 16.1.1), even if the result at which the event was interrupted is later confirmed as final.
19.10. If this does not contradict the special rules of individual sports, the result announced on the day of the match is recognized as the result of the match. Any possible changes in the result, due to the review of the results of an event by governing bodies and disciplinary punishments of the teams, are not taken into account for betting purposes and the initial results of the calculation of bets remain in force.
20. Client group and syndicate betting
20.1. Clients are required to place bets only on their own behalf. Recurring bets containing the same selections from one or more customers may be invalidated and canceled by the company. Even after the official outcome of such bets is known, if the company is confident that customers acted in collusion or syndicate, or suspicious bets were made by one or more customers in a short period of time, such bets may be invalidated by the company and canceled.
21. Non-participation in event
21.1. If a participant of the event, on which the bet is made, for some reason cannot take part in the event, the bet is considered valid and is considered lost by the client, if it does not contradict the special rules of individual sports. The exceptions are as follows: - the event (or tournament) is canceled; - the event (or tournament) is declared canceled; - the location of the event has been changed; - the event (or tournament) is interrupted or postponed.
21.2. In the case of "Who is higher" bets with two outcomes, if one of the participants refuses to participate before the start of an event/tournament, the bets are subject to refund.
22. Sports rules
22.1. For more information on the types of bets on different sports, please refer to the specific sport rules.
22.2. Sports rules take precedence over general rules.
23. Certain types of bets
23.1. When betting on “Total Even/Odd”, regardless of the sport and the proposed position (including total goals/cards/fouls, etc.), if the result is zero, the bets are settled as even.
23.2. All bets on the number of medals are calculated according to the official medal table at the end of the event. Any changes made later by the governing bodies are not taken into account.
23.3. Any medals won by a national team in any competition are counted as one, regardless of the number of participants in that team.
23.4. If any market contains a possible outcome "any other", such outcome includes all participants in the event not listed separately in the options of the specified market.
23.5. When playing for any events in the action line of rounds (total number of goals, wins, defeats, draws, corners, yellow cards, etc.), only those matches of the round are taken into account that are contained in the daily line.
24.1. Only registered clients can take part in the company's bonus programs. To register, a client must fill in the registration form completely and accurately.
24.2. Registration, opening a deposit and making bets are allowed only to persons who have reached the age of 18 (or the age of majority in the client’s country of residence), who are fully responsible both for the legality of online gambling in the region of their residence, and for providing information about winnings or losses to the competent authorities of their country. The company reserves the right to require confirmation of the client's age and to block his account until such confirmation is received.
24.3. All information provided during registration must be accurate and complete. In particular, when using credit or debit cards, the surname and first name of the cardholder must match the surname and first name indicated when registering at Grompoker, otherwise the account will be blocked. All bets placed before the account was blocked are considered valid.
24.4. The company reserves the right to block the accounts of clients who provided false data, as well as refuse them to pay any winnings. At the request of the company, the client is obliged to present an official document with a photo identifying his/her person (a copy of his/her passport), as well as proof of authenticity of the specified address data and phone number.
24.5. Each client can only have one account. Registered cleints cannot re-register under a new name or with a new email address. In case of violation of this rule, the company has the right to void all bets made by such a client.
24.6. A client has no right to allow third parties to use his game account.
24.7. Please remember that card account details and other financially sensitive information should not be sent to us by unencrypted e-mail.
24.8. Grompoker allows all its clients to choose their own combination of username and password. Cleints should keep such information confidential. If you suspect that someone other than you knows your password, please change it immediately on our website. If you have forgotten your password or part of it, send a request to the support service, which will send you a new password.
24.9. Clients who place bets via mobile phone at Grompoker should remember that Grompoker is not responsible for any data loss in the client's mobile phone and is not responsible for any commissions of its mobile and Internet providers. By registering, a client confirms that he accepts these rules and agrees with them.
25.1. Currently, clients have the right to place bets in hryvnia, ruble, dollar or tenge. Grompoker reserves the right to block acceptance of bets and payment of winnings in any of the specified currencies. In this case, all necessary payments on the accounts of the blocked currency will be made in another currency in the equivalent at the interbank exchange rate on the specified day.
26. Bonus programs
26.1. All customer bonuses are limited individually to one person, family, home address, phone number and email address, one payment account (for example, card number or Moneybookers account), as well as the computer used (including institute, internet club and other public institution). The company has the right to refuse a bonus to any client or group of clients. Bonus programs are only available to customers who have made a real currency deposit to their account at Grompoker.
26.2. In case of violation of any requirement of bonus programs, as well as if there is any evidence of suspicious bets on the same event from a group of clients or collusion, regardless of the result of these bets, Grompoker reserves the right to deprive such clients of the bonus, and invalidate the corresponding bets. Also, in order to protect against fraud, the company has the right to demand documents from the client confirming his identity before transferring him/her a bonus.
27.1. Available payment types are determined by the country and currency selected during registration. A complete list of payment types, limits on them and other details is displayed on the "Deposit" and "Withdrawal" pages. Grompoker reserves the right to change these conditions and details.
27.2. When conducting financial transactions, it is necessary that the name and surname of the owner of the debit/credit card or bank account match the surname and name of the owner of the corresponding Grompoker account exactly. Otherwise, Grompoker reserves the right to cancel all transactions and make a refund on all bets made using someone else's account or credit/debit card.
28. Depositing funds to account
28.1. If any funds were mistakenly transferred to a client's account, the client is obliged to immediately notify the company. Any winnings of the client resulting from such an error, if the client did not notify the company of this, will be canceled. Such bets are refundable regardless of the delay between the error and the time it was noticed.
28.2. If deposits to an account were made for any other purpose other than betting, playing poker, casino and financial betting, the company (particularly, in case of suspicion of fraudulent money turnover) reserves the right to cancel any deposit and collect from the client all costs incurred as a result of processing his deposit.
28.3. If a client's deposit exceeds the amount of his bets, when the client requests a withdrawal, Grompoker reserves the right to collect all costs incurred as a result of deposit processing and withdrawal from the client.
29. Financial limits
29.1. The minimum bet on any event is 3 UAH, the minimum bet in the accumulator bet, as well as the minimum bet on one variant of a system bet is 3 UAH.
29.2. The maximum winning odds for an accumulator bet is 1000. Acca bets, for which the winning odds exceed the maximum, are calculated with the odds of 1000. In this case, the winning amount should not exceed the maximum payout per one bet. The maximum winning odds for each variant of a system bet is 1000. The variants of the system bets, the winning odds for which exceed the maximum, are calculated with the odds of 1000.
29.3. The maximum bet amount on an event depends on the sport and event and is determined by the bookmaking company specifically for each event and for each type of bet, and is subject to change without prior written notice. Grompoker reserves the right to limit the maximum bet on individual events, as well as to introduce and remove special limits on the accounts of individual clients without notification and explanation.
29.4. All financial restrictions apply to each customer or group of customers who collude to place bets containing the same choices. If a client makes a series of bets containing the same selections, the total payout for these bets may be limited to the amount of one maximum payout regulated by these restrictions.
30.1. All requests for payout are be satisfied and payment is made within 72 hours from the date of the request. Before the first payment is made to the client using electronic payment methods, the client must send an electronic copy of the passport identifying him to email [email protected] We remind you that falsification of documents is strictly punishable by law, and in case of suspicion of placing a fake or electronically edited copy of documents, Grompoker reserves the right to transfer such documents to the relevant regulatory authorities.
30.2. Before making a payout, the company's employees will check the compliance of the name, date of birth of the client, as well as other data. If differences are found between the actual data and the data provided by the client, Grompoker reserves the right to make a refund for all bets of the client and refuse to pay the client's winnings until the latter proves the identity and correctness of the data entered.
30.3. If it turns out that the client has opened several accounts with the company, Grompoker reserves the right to refuse to pay out on these accounts (except for the client's funds legitimately transferred to the Grompoker account after paying a fine of 10% of the total amount of his deposits).
30.4. When ordering a money withdrawal for the first time, a client is obliged to enter correct passport data, exactly the same as indicated in the passport, in the language of the country that issued the passport (or in the case of foreign passports, in English).
30.5. Members of groups and families must regulate personal relations with each other: payments are made ONLY to the name of the holder of the corresponding account.
30.6. A client agrees to provide Grompoker with information regarding his bank account, from which bets will be made, in order to transfer winnings to him.
30.7. Grompoker is not responsible for changes in the amount of payments associated with fluctuations in currency rates.
30.8. The company reserves the right to withdraw funds using a priority method of payment for the winnings to players (including to the player's credit/debit card or to the player's bank account).
30.9. Before ordering the payout, the player must bet at least 50% of the amount of money deposited. This requirement is introduced to combat fraud and money laundering by players.
31. Breaking rules
In the event of a gross violation of the General Terms and Conditions, Grompoker reserves the right to confiscate all funds from the player's account and cancel any pending withdrawals.