2. Collected data
Personal data is information that can be used to identify an individual, including, but not limited to, name, surname, date of birth, credit card information, home or other physical address, email address, telephone number or other contact information (hereinafter "Personal data"). You may be asked to provide personal information when using our website, registering an account or using our services. The personal data we collect may include: contact information (including phone number), forwarding information, billing information, transaction history, website usage preferences, and feedback on the services we provide. This information is stored on our servers, which are located in Germany or elsewhere, depending on the period of time.
When you use our services, our servers keep personal statistics of your activity, which includes certain administrative and traffic-related information, namely: IP originating points, access times, web pages visited, language used, reports about software malfunctions and the type of browsers used. This information is necessary to provide services and ensure their quality. Personal data about you cannot be collected without your knowledge.
3. Collection and processing methods
As mentioned above, some of your data may be collected automatically and provided by you when using our services or other communication methods and when interacting with Grompoker. We may also be provided with personal information from online providers and service providers, as well as from legally obtained customer lists from third parties.
4. Use of information
The personal data we collect is used for the purpose of providing services and customer support; security and identity verification; processing any online transactions; assisting you in participating in third party promotions; fulfill certain business requirements, as well as for any purpose necessary for the provision of services. In this regard, we may transfer your personal data to our carefully selected partners (including any other third parties with whom our partners have an agreement to exchange data).
Your personal data may also be used by us for the following reasons: providing advertising offers and information about our products and services, as well as about the products and services of our partners. This is done in order to improve the quality of customer support and expand the range of services offered. From time to time, we may request information through contests and surveys. Participation in these contests is voluntary; therefore, you have the opportunity to refuse to provide the requested information.
The information requested may include contact information (name, email address and phone number) as well as demographic information (including postal code and age). By accepting a win or a prize from us, you consent to our use of your name, etc., for advertising purposes without providing additional monetary compensation (except where prohibited by law).
We have the right to use your personal data (including email address and phone number) to provide you with information about our products, services and promotions, including other gambling products (such as casino, interactive poker, backgammon, sports betting), as well as products and the services of third parties personally selected by us. An exception is made in cases in which you have opted out of receiving advertising information.
5. Disclosure provisions
We may disclose your personal information if required by law or if we believe that this action is necessary on a reasonable basis in order to: comply with legal requirements against us, our websites or services, or in a situation with a similar legal obligation; protect and assert our rights or property, or act to protect the personal safety of service users or the public. If, at our sole discretion, it has been established that you have defrauded or attempted to defraud us or any other user of our services by any means, including, but not limited to, game manipulation or payment fraud; if we have reason to suspect you of a fraudulent payment, including the use of stolen credit cards, any such fraudulent activity (including chargeback or other form of payment cancellation) or prohibited transactions (including money laundering), we reserve the right to disclose this information (including your personal information) to other online gaming websites, banks, credit card issuers and relevant authorities. Also, for the purpose of conducting research related to the prevention of addiction to gambling, your data may be transferred anonymously to the relevant organizations.
STRICTLY NECESSARY COOKIES
This type of cookies is necessary in order to enable the user to move around the website and use its functions, such as accessing secure areas of the website or making financial transactions. The efficient functioning of our website is impossible without these cookies. During registration, these files store the information collected during registration and allow us to recognize you as a client and provide the type of service you need. We can also use this data to better understand your online interests and to improve the services we provide.
You can change your Flash Player settings to prevent the use of Flash cookies. The Settings Manager for your Flash Player allows you to customize your preferences. To prevent cookies from third-party content, go to the Global Storage Options panel in the Settings Manager and uncheck the option “Allow third-party flash content to be stored on my computer,” then close the Settings Manager. You can also customize the settings for the specific website you visit through the Website Storage Settings panel, also found in the Settings Manager. If you are using an outdated version of Flash Player or an outdated version of your browser, the Settings Manager may not be available; we recommend that you install the latest versions of your browser and Flash player. If you deactivate cookies, you may not be able to enjoy the full range of interactive features on our websites.
8. Consent to use e-service providers
9. Consent to security check
We reserve the right to conduct a security review [--1] at any time in order to establish your identity, age, registration data provided by you to verify your use of the services as well as your financial transactions in order to determine a possible violation of our terms and conditions and relevant legislation. By accepting our terms and conditions, you grant the right to us, our staff, agents and suppliers to use your personal information and provide your personal information to third parties in order to verify the information you provided in the course of using our services, including, if necessary, transferring information outside your country. Security review may include, but is not limited to, a request for a credit report and/or comparison of information provided by you with third party databases. In addition, for the purposes of these security checks, you agree to provide the necessary information or documentation that we may request.
We understand the importance of information security and the methods required to protect it. All personal information collected from you is stored in a password protected database located on our network, protected by a state-of-the-art firewall. (our services support SSL Version 3 with 128-bit encryption). We take every possible measure to provide you with the appropriate level of security from our partners, agents and suppliers.
11. Protection of minors
Our services are not offered to or targeted to individuals under the age of eighteen (or legal age under the laws of the country of residence). All persons who provide information about themselves through any of our services, thereby declare that they have reached the age of eighteen years (or the legal age according to the laws of the country of residence). We are committed to preventing minors from any attempt to access our services, which may require access to and verification of your personal information. If we become aware that a minor has attempted to register or has registered his personal data through our website, such information will not be accepted and will accordingly be removed from our database.
12. International translations
Personal information collected through the services may be processed and stored in any of the countries in which we or our partners, suppliers or agents operate. By using our services, you consent to the transfer of information outside your country of residence (including third countries that do not have appropriate privacy laws). However, we take steps to ensure that we maintain appropriate standards from the location of our agents, partners and suppliers.
13. Involvement of third parties
14. Legal disclaimer
Services are provided on an "As Is" and "As Available" basis without liability. We are not responsible for events that occur outside of our direct control. Due to the complex and fluid nature of our business and technology, we cannot guarantee the confidentiality of your personal information. We are not responsible for indirect, incidental or consequential losses associated with the use or provision of personal information.
16. Links to other websites
17. Your right of erasure
You can request us to erase your personal data where there is no compelling reason to continue processing. The request will be reviewed in maximum up to 30 calendar days. This right only applies in certain circumstances, it is not a guaranteed or absolute right.